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Compliance

We must conduct anti money laundering checks on all individuals and/or companies who wish to sell, buy, rent or let a property through us. We require ONE document from list A below.  If that is not available, we can accept TWO documents from list B.  We must see original documents, not e.g. statements printed from internet accounts. Bank or credit card statements and utility bills should be no more than three months old. Council Tax demands may be up to a year old.

List A
List B
PassportCurrent Council Tax Demand or Statement
Photocard Driving LicenceOld-style UK Driving Licence
National Identity Card (for non-UK nationals)Current Bank or Credit Card Statement
Firearms Certificate/Shotgun CertificateCurrent Utility Bill

Evidence of Entitlement to a State or Local Authority Benefit
We are member of Client Money Protection. Membership number: CMP002707 

Members of the scheme must adhere to these client money handling rules: 

1. Have separate client bank accounts solely for the use of all client money 

2. Only hold client monies in UK banking institutions authorised by the Financial Conduct Authority and that are covered by the financial services compensation scheme and ensure that funds are available within a maximum of 31 days

3. Have the title of their client money bank account easily distinguished from other accounts of their firm with the words ‘client account’ clearly stated

4. Have written confirmation from their bank(s) that all client money is held by your firm as a trustee and that the bank is not entitled to combine the client money account(s) with any other account, or to exercise any right of set-off or counterclaim against money in that account, in respect of any sum owed to it on any other account by the firm

5. Have and maintain relevant systems and controls which enable you to monitor and manage client money transactions and any credit risk arising, including but not limited to regular internal account audits

6. Have accounting systems and client data securely controlled and protected

7. Obtain clients’ written approval to make payments from their accounts

8. Pay all client monies into the firm’s designated client money bank account within three business days of the money being received into the firm

9. Nominate authorised staff to handle client money

10. Ensure records show all dealings with client money

11. Ensure that all procedures for handling client money are complied with and clearly written down and provided free of charge to your clients, preferably in your terms of business or management agreement

12. Reconcile client accounts together with bank and cash balances at regular intervals in order to demonstrate control over the accuracy and completeness of accounting records

13. Ensure there are sufficient funds in the client account to pay amounts owing to clients as they fall due under the members’ terms and conditions of engagement with the client

14. Repay any client money, including where feasible any interest earned, without delay if there is no longer any requirement to retain that money or the client requests it

15. The scheme reserves the right to request evidence of compliance with these client money handling procedures. 


Registered Company Name: Baker and Chase LTD

Registered Company Number: 08946301

Registered Office Address: 56a Haverstock Hill, London, NW3 2BH
IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. 

  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

  • If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury, Wiltshire

SP1 2BP

01722 333 306
admin@tpos.co.uk
www.tpos.co.uk


Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review. 
We are members of The Property Ombudsman. Membership number: T00818

Click here to see our Certificate.
ServiceCompanyDeclarationConnection Referral Fee
ConveyancingAV RilloWe recommend vendors and purchasers who require a company to act on their behalf when selling or buying a property to this companyNone£240.00 per case
Mortgages & Financial ServicesPrestige FinancialWe recommend people who require finance to purchase a property to this companyNone20% of the mortgage procuration fee that the broker receives from the chosen mortgage lender
Energy Performance CertificatesLDN EPC’sWe recommend sellers and landlords that require EPCs to use this companyNone£25.00 per certificate
SurveysJ. Raymond Welch Chartered SurveyorsWe recommend buyers and sellers who require a survey to use this companyNoneUp to £60.00 per survey
Electrical Installation Condition Reports (EICRs)Aurum ContractsWe recommend anyone that requires an Electrical Installation Condition Report to this companyNone£16.80 per report
Gas Safety CertificatesDuplex CareWe recommend anyone that requires a Gas Safety certificate to this companyNone£33.00 per certificate
Inventory/Check In/Check OutsProfessional ResidentialWe recommend any landlord that needs an Inventory/Check In/Check OutNoneWe receive 16.33% of the amount we invoice you